Pay on delivery option is only applicable for orders within Nairobi.(when we use our riders for delivery)

Pay on delivery does not apply if:

• You send your own rider/delivery guy.
• You are outside Nairobi.

Yes, our WhatsApp number is +254 757 769 606 or +254 758 201 642

IN-STORE: We accept Cash and M-PESA.You can also use Kengla Utensils Gift Cards at any of our shop, except our tent sales.

ONLINE ORDERS: Cash and MPESA accepted within Nairobi deliveries and M-PESA only for orders outside nairobi.

EAST AFRICA ORDERS: As of January 1, 2021, we only accept MPESA for thye following countries:(RWANDA,TANZANIA,UGANDA,SOUTH SUDAN)

We do not deliver beyond East Africa.

In case you have any questions about a product, you can call/whatsapp us on the following number +254 758 201 642 or +254 757 769 606 .You can also share an email to kenglautensils2@gmail.com We will be happy to assist you.

You can add the chosen items to your shopping cart and place an order on our website, or you can also get in touch with us via call/whatsapp us on the following number +254 758 201 642 or +254 757 769 606 to place an order.

Under normal circumstances, your order will ship within 24 hours. However, there are a few exceptions.

If your order contains items that are back ordered, special order, or limited availability, your whole order will be held until these items are ready to ship.

If your order is flagged as a security risk, it will be held until we can verify the information in question.

You pay only what our riders or shipping company charges – we never charge extra handling fees!

When you provide a postal code on the shopping cart checkout page, you will receive our most accurate shipping rate quote based on your location.

Although we make every effort to ensure these quotes are accurate, we reserve the right to rectify delivery fee if rates are lower than your location.

Orders can be cancelled if they have not been dispatched or paid for by contacting 07 58 201 642

Please note that: We don’t do cash refund unless we deliver a completely different item or you pay for an item that’s not available.

At Kengla Utensils we’re proud of our product quality, value and wide selection. If for any reason you’re not satisfied with your online or in-store purchase, we offer a variety exchange options.As per our policy, we do not offer refunds and can only offer you store credit in exchange for your return request.

-Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be used anytime in the next 3 months without any limitations.

Our Return Policy includes details on our clearance, seasonal items.

Kengla Utensils is an In-store and online based shop our physical store is at 9th Floor HH TOWERS at the junction of moi avenue and Kenyatta avenue, opposite NAIVAS Supermarket.